All DIVENELY UNITED pieces are made to order.

Orders are typically produced and dispatched within 5 working days. During periods of high demand, production times may be extended.

Once dispatched, delivery times will vary depending on destination and courier service.

Tracking information will be provided once your order has been shipped.

Please note that all delivery timeframes are estimates and cannot be guaranteed.

At DIVENELY UNITED, each piece is made to order specifically for you. This approach helps us reduce waste and maintain a more intentional production process.

As a result, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selected at checkout

• Customer preference

• Colour variations caused by screen settings

Please review all sizing information carefully before placing your order.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@divenelyunited.com.

To help us resolve the issue promptly, please include:

• Your order number

• A description of the issue

• Clear photographs showing the fault, damage, or incorrect item

Where a fault is confirmed, DIVENELY UNITED will arrange an appropriate replacement or refund.

Faults must be reported within 28 days of dispatch. Faults reported after this period may be eligible for replacement only and may not qualify for a refund.

As all DIVENELY UNITED pieces are made to order, cancellation requests must be submitted within 12 hours of placing your order.

After this time, your order may have entered production and we may be unable to cancel or amend it.

If you need to request a cancellation, please contact support@divenelyunited.com as soon as possible.

This policy does not affect your statutory rights.

Orders are produced on demand and are typically dispatched within 3–5 business days.

Delivery times may vary depending on destination, courier services, and seasonal demand.

DIVENELY UNITED reserves the right to update this policy at any time.

If your order has not arrived within the expected delivery timeframe, please contact us at support@divenelyunited.com.

For UK orders, parcels may be considered lost after 10 working days from the expected delivery date.

For international orders, parcels may be considered lost after 30 working days from the expected delivery date.

Once this timeframe has passed, we will work with our fulfilment partner and courier to investigate the shipment and arrange an appropriate resolution where applicable.